22bet Privacy Policy

Purpose of This Policy

This privacy policy has been prepared by the company operating the 22bet platform. It explains what information we collect about you when you visit our website 22bet.beer or use our services, why we collect it, and how that information is used and kept secure.

This policy applies specifically to users in Bangladesh. By using 22bet's services, you confirm that you have read, understood, and agreed to the terms of this policy. If you do not agree with this policy, please refrain from using our services.

Who This Policy Applies To

This privacy policy applies to all of the following:

• Those who visit the 22bet website
• Those who are active registered members of 22bet
• Those who use our gaming services, casino, or sports betting services
• Those who contact our customer support team
• Those who participate in our promotional offers or events

Information You Provide Directly

The information you provide to us yourself includes:

• Registration information: Name, date of birth, email address, and password
• Contact information: Mobile number and address
• Identity verification information: National ID card or other government-issued identity documents (where applicable)
• Financial information: Payment details required for bKash, Nagad, Rocket, Upay, or bank transfers
• Communication content: The content of messages you send to our customer support

Automatically Collected Information

When you use 22bet, our system automatically collects certain information. This includes:

• Device information: IP address, browser type and version, operating system
• Usage information: Which pages you visited and how long you spent on them, which games you played
• Transaction history: Records of deposits, withdrawals, and betting activity
• Cookies and similar technologies: Cookies used to improve the functionality of our pages (see Section 10 for details)

Why We Use Your Information

22bet uses your personal information for the following purposes:

• Account management: To create, verify, and manage your account
• Service delivery: To ensure gaming, betting, and payment services
• Security: To prevent fraud, money laundering, and other illegal activity
• Age verification: To confirm that the user is 21 years of age or older
• Customer support: To resolve your questions and complaints
• Legal compliance: To comply with applicable laws and regulations
• Service improvement: To improve the quality and experience of our platform
• Responsible gaming: To identify problematic gaming behavior and provide assistance

Marketing & Communications

If you consent to receiving promotional messages from us, we may inform you about new offers, promotions, and gaming updates from 22bet. You may withdraw this consent at any time. To opt out of marketing communications, contact us at [email protected].

We never sell your personal information to third parties.

When We Share Information with Third Parties

We generally do not share your personal information with anyone. However, exceptions may occur in the following limited circumstances:

• Payment processors: With bKash, Nagad, Rocket, Upay, and banking partners, only the information necessary to complete a transaction
• Service providers: Those who assist in operating the technical services of our platform and who are bound by confidentiality agreements
• Legal authorities: If legally required or compelled by a court order, relevant information may be provided to the authorities
• Security agencies: Information may be shared as necessary to prevent fraud or money laundering

Outside of the above cases, we will not provide your personal information to any third party without your consent.

International Data Transfers

Our servers and technical infrastructure may be located in multiple countries. If your information is transferred outside Bangladesh, we ensure that it remains protected to the standards described in this policy and meets the requirements of applicable law.

How We Keep Your Information Secure

22bet uses industry-standard technology to protect your personal and financial information. Our security measures include:

• SSL encryption: All data transmissions are protected by 256-bit SSL encryption
• Secure servers: Our servers are maintained with high levels of physical and digital security
• Access controls: Only authorized staff may access your information, and only on a need-to-know basis
• Regular audits: Regular reviews and tests are conducted to identify security risks
• Password hashing: Your password is never stored directly — it is kept in encrypted form

Data Retention Period

We retain your information for as long as:

• Your account remains active and it is needed to provide services
• It is required to meet legal obligations (particularly records of financial transactions)
• It is needed to resolve disputes or establish legal claims

Even after an account is closed, we may retain relevant information for a defined period for legal and regulatory reasons.

What Are Cookies and Why We Use Them

Cookies are small text files stored in your browser or on your device when you visit 22bet. They help us improve the functionality of our site, remember your preferences, and personalize the user experience.

We use the following types of cookies:

• Essential cookies: Required for the core functions of the website (login sessions, security)
• Functional cookies: To remember your language preference and other personalized settings
• Analytics cookies: To collect website usage statistics that help us improve our services

You can manage cookies by changing your browser settings. However, disabling cookies may limit some services.

Your Rights Regarding Your Information

With respect to information held by 22bet, you have the following rights:

• Right of access: You have the right to request information about what data we hold about you.
• Right to rectification: If your information is incorrect or incomplete, you may request that it be corrected.
• Right to erasure: In certain circumstances you may request that your information be deleted, though legal obligations may limit this right.
• Right to restrict processing: In certain circumstances you may request that the processing of your information be restricted.
• Right to data portability: You may request your personal information in a structured, commonly used format.
• Right to object: You may object to your information being used for marketing purposes.

To exercise these rights, contact us at [email protected]. We will respond to your request as promptly as possible.

Privacy of Minors

22bet's services are for those aged 21 and over only. We do not knowingly collect any personal information from anyone under the age of 21. If you believe that we hold information about a minor, please notify us immediately at [email protected].

Changes to This Policy

We may update this privacy policy from time to time — for example, due to legal changes, the addition of new services, or changes to our operations. For any significant changes, we will clearly notify you on this page.

Continuing to use 22bet after a policy change will be considered your agreement to the updated policy. We therefore recommend that you review this page regularly.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with our team. We provide support in both Bengali and English.

Applicable Law & Jurisdiction

This privacy policy is governed by applicable international data protection regulations and the existing laws of Bangladesh. Any disputes arising from this policy will be resolved through discussion between both parties.

For the full terms of our services, please read our Terms & Conditions. To learn about responsible gaming, visit our Responsible Gaming page.